Returns and Refunds

We encourage you to please take your time in deciding on your purchase as we do not offer refunds, exchanges or returns for change of mind. This includes orders which have not been shipped.

We realise that online shopping carries various risks related to dimensions, colours, materials and textures. We thus encourage and welcome you to please visit workshop before you purchase or alternatively if you are unable, we would be more than delighted to have a face time call so we can show you our products in its flesh and furthermore explain in more details the colours, materials and textures of each product before you purchase. Please understand that all images used are for illustration purposes only.

Every effort is made from our end to be as transparent about the colours/finishes and textures  and as such we do not offer refunds or returns based on the above or any disputes related to colours/materials/textures. Dimensions are approximations to their nearest accuracy and can slightly vary to do the nature of manufacturing.

If a refund or exchange is agreed to by Marble ACT there may be an admin/handling fee. Please note that delivery charges and cost to return the product/s are not credited to the customer. Once a product has been shipped, even if it has not yet arrived at its intended destination, shipping costs are not refunded to the customer. In the event that shipping is free, the shipping costs incurred to deliver the order to the customer will be deducted from the from the final credit.

All returns must be in their original packaging and present in a way that would allow Marble ACT to resell the product. Unfortunately, we cannot accept any returns where the original packaging has been ripped, damaged or discarded. We reserve the right to refuse a return in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.

Upon receipt of the returned goods, we will inspect your product and a credit will be processed within 14 working days. Please email: info@marbleact.com to initiate a product return.

Returns, exchanges and refunds are considered void 15 days from the purchase date if the product/s remain uncollected or the customer delays the delivery date, where a product is in stock and/or available for pick up or delivery.

We reserve the right to determine how discounts are applied and to whom they are given. While we strive to provide accurate information about our discounts, errors may occur, and we cannot guarantee the availability or accuracy of the discounts offered. Additionally, we are not liable for honouring discounts 24 hours after a purchase has been made. Customers are responsible for ensuring that the discount is applied at the time of purchase, and any issues or concerns should be addressed promptly with our customer service team.

Special and Custom orders begin production almost immediately upon order placement and are manufactured to your specifications. As such the item/items can not be returned, canceled or changed at any time. For special orders payment is required in full and can not be refunded at any point. Once delivered, special order returns or exchanges due to custom preference, change of mind or any other reason cannot be accepted. Please note that all shipping and freight charges are none refundable and are the customers responsibility.

Any item collected from our warehouse must be inspected by the recipient upon pick up and signed for as having been received in the condition in which it was collected. We hereby advise that all pickups from our warehouse immediately void any warranty or guarantee that may be in place on the item, and we cannot be held liable for any damages or defects incurred after the item has left our warehouse. We have no control over how the item is handled once it leaves our premises, and as such, we cannot be held liable for any loss, damage of them item. By collecting an item from our warehouse, the recipient acknowledges and accepts the foregoing terms and conditions.

Any item purchased off the floor at a reduced sale price does not carry our manufacturers warranty and is sold as is with no refunds or returns. We are not responsible for any breakages or damages that may occur during or after items have been picked up from our showroom and handled by anyone other than our preferred logistics partner.